Privacy Policy

Who we are

Our website address is:

What personal data we collect and why we collect it

Online club shop

The website collects sufficient data to register you with our website and shop. In addition, payment details are securely sent to our payment gateway managed by Stripe who retain that information. We do not hold any payment details at our website.

Contact forms

Contact forms, the login process, and other data collection forms such as the ‘Rider Consent and Information’ form use Ninja Forms.

The data collected enables processes on this web site to support its use by registered users and club members. It is possible that non-registered users of this web site may be required to include personal data in certain circumstances such as the club conducting an online survey.

Please see below a link to the Ninja Forms Privacy Policy.


If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.


Analytics specific to the online Club Shop are explained in the ‘Club Shop’ section below.

Google and other search engines may collect usage data from this web site but not personal data.

Who we share your data with

Personal data that you share with us will remain within our web site and the applications we use to manage St Austell Wheelers Cycling Club. We do not share your personal data with anyone outside of St Austell Wheelers Cycling Club other than the third-party services listed below.

There are occasions when your personal data is shared by yourself such as information that you provide when purchasing from the Club’s online shop but this is your choice. Please see below.

Third-party services we share your data with are:

  • Ninja Forms – used for our contact forms, login process, ‘Rider Consent and Information’ Form, etc.;
  • Stripe – a payment gateway used by the online Club Shop;

Please see the relevant sections below for additional information about each service.

Potentially, tracking data which is not personalised may be used by third-party applications and web sites such as Google.

How long we retain your data

For users and members that register on our website, we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators and Club Committee Members can also see and edit that information.

What rights you have over your data

If you have an account on this site, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

We do not send your personal data beyond our Club’s web site except to store it within the Club’s own applications which we use to manage the Club.

Some of your information is used by third-party services. Please refer to the specific services below for more information.

Your contact information

This web site retains your contact information which can be edited/deleted within your ‘My Account’ page.

Additional information

This web site retains the additional information, e.g. your address, you provided as part of the checkout and application process you followed when purchasing a membership, product or service from our online Club Shop. We do not store your payment details.

How we protect your data

We take a number of steps to ensure that data we collect is protected from unauthorized access, alteration, disclosure, or destruction, including the following:

  • Many of our services are encrypted using SSL.
  • We restrict access to your personal data to only Committee Members, agents, and business partners who need access to it in order to deliver requested products and services.

What data breach procedures we have in place

Should you suspect that there has been a data breach of your personal data please email to initiate an investigation.

What third parties we receive data from or send data to

Club Shop:

We collect information about you during the checkout process on our Club Shop.

What we collect and store

While you visit our site, we’ll track:

  • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
  • Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
  • Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

We’ll also use cookies to keep track of basket contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and sufficient information to process membership and other products/services that are available. We’ll use this information for purposes, such as, to:

  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our Club Shop
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our Club Shop offerings
  • Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews, if you choose to leave them.

Who on our team has access

Members of our team are the web site administrator and Committee Members – they alone have access to the information you provide us. For example, the web site administrators and Committee Members can access:

  • Order information about what was purchased, when it was purchased and where it should be sent, and
  • Customer information like your name, email address, and billing and shipping addresses.

Payments through the Club Shop


If you make payments using this facility the responsibility for your data within that process can be read at

What automated decision making and/or profiling we do with user data

We do not use your personal user data for automated decision making and/or profiling. We do use the membership, product/services that you have purchased to ensure that you have access to appropriate content and data collection which we require to enhance your user experience of the web site and your club membership.